1. General Information.
- The Operator of this website is NeatBytes Studio Krzysztof Głodowski.
- The Service gathers information about users and their behaviour in the following ways:
- Through information entered in forms voluntarily.
- Through cookie files saved in end-devices (so-called “cookies”).
- Through collecting web server logs by the hosting provider
2. Information in forms.
- The Website gathers information voluntarily provided by users.
- The Website can also save information about connection settings (time, IP address)
- The data in the forms is not shared with third parties unless agreed upon with the user.
- The data provided in the form may be a set of potential customers, registered by the Website Operator in the register kept by the Inspector General for Personal Data Protection.
- The data contained in the form is processed to meet the aim of a specific form, for example, to process a service request or contact sales clients.
- The data provided in the form can be forwarded to subjects that implement certain technical services – this concerns the provision of information about the owner of a registered domain to subjects that are operators of Internet domains (primarily the Research and Academic Computer Network jbr – NASK), services that support payments or other subjects with which the Website Operator cooperates in this field.
3. Information about cookie files.
- Cookie files (so-called “cookies”) are computer data, mainly text files, that is stored in end-devices of the Website User and is intended for use with the pages of the Web Service. Typically, cookies contain the name of a website from which they come, their storage time on end-devices and a unique number.
- The Website Operator places cookies in Website Users’ end-devices and has direct access to them.
- Cookies are used for the following purposes:
- creating statistics that help to understand how Website Users use web pages, which may lead to improvement of the structure and its content;
- maintaining Website Users’ session (after logging in) due to which each user does not have to retype the name and password after browsing the pages;
- determining user profile in order to display advertising materials that are matched to this profile, in particular Google Network.
- The Website uses mainly two basic types of cookies: session cookies and persistent cookies. Session cookies are temporary files that are stored in the end-device of the User until logging-out, leaving the website or turning off the software (web browser). Persistent cookies are stored in the end-device of the User for a specified time that is determined in cookie parameters or until the User deletes them.
- Software for browsing websites (a browser) usually allows storing cookies on users’ end-devices by default. Website Users can change these settings. The web browser allows deleting cookies. It is also possible to block cookies automatically. Details of how to do so can be found in the help section or the browser documentation.
- In terms of information on user preferences gathered by the Google ad network, each user can view and edit the information in the cookies with the use of the Google Ads Preferences.
4. Server logs.
- Information about some user behaviour is subject to logging-in into the server layer. This data is used only to administer the Website and provide the most efficient use of hosting services.
- Browsed resources are identified by URL addresses. Moreover, the following may also be saved:
- request time,
- reply sending time,
- name of the client’s station – the identification is carried out by the HTTP protocol,
- information about errors that occurred during implementation of the HTTP transaction,
- URL address of the previously visited page (referrer link) – if the Website was entered through a reference link,
- information about the user’s browser,
- IP address.
- The aforementioned data is not associated with individual persons viewing the pages.
- The data is used only for server administration purposes.
5. Providing data.
- The data can be made available to third parties only within legally allowed limits
- The data that enables identifying a given user is made available only upon the user’s consent.
- The Operator may be required to provide the information gathered by the Website to authorised bodies based on legitimate demands arising from the demand.
6. Managing cookie files – how to give and withdraw consent in practice?
- If the User does not wish to receive cookie files, he may change the browser settings. However, it is worth noting that disabling cookies that are necessary for the processes of authentication, security, maintenance, and user preferences can hinder, and in some cases, prevent the user from viewing web pages.
- To manage the cookie settings, choose the web browser/system from the list below and follow the instructions:
The following information applies to Solid Explorer Classic, Solid Explorer File Manager and all related add-ons.
Name of the controller: NeatBytes Studio Krzysztof Głodowski
Address: ul. Mokotowska 1, 00-640 Warsaw, Poland
Data you provide us via email.
- Contact information (such as name and email address)
- Device information and application logs (when using the in-app “Send bug report” option
Data we collect automatically
- Your IP address and mobile device identifiers (such as your device ID, advertising ID, MAC address hash, IMEI hash)
- Data about your device, such as device name and operating system
- Data about your use of the application, such as interactions with UI elements, selected options, performed operations, etc.
- Crash logs
We do not collect personal information such as email addresses, your name, address, etc.
How does NeatBytes use the collected information?
The tracking information allows to better understand the kind of people who use the app and optimize its functionality and user experience to their needs. Crash reports provided by Fabric are used to improve the stability and performance of the application.
Occasionally, NeatBytes will compile aggregate statistics about the number of users this app has and devices being used. No personally identifying data is included in this type of reporting.
All of the activity falls within the bounds of the Google Analytics Terms of Service and Fabric Terms of Service.
Trial period and per-device licenses
Solid Explorer File Manager allows you to use all of its features for 2 weeks for free. In order to check and validate your trial period, the application needs to generate a unique identifier of your device. On devices prior to Android Oreo or when requesting per-device license, the identifier is an MD5 hash of the IMEI number or MAC address. The hash is unreversible, which means it’s impossible decode the original information.
For trial checks on devices running on Android Oreo and later, we use the ANDROID_ID property, which is automatically generated by your device and persisted across application reinstalls and data wipes. IMEI hash is still required for per-device licenses.
The hash is used to identify your device, when:
- checking if your trial period is still valid
- assigning per-device license
- assigning bonus items to your device, such as plugins or color schemes
Per-device license case does not apply to you if you purchased the license via Google Play Store.
Solid Explorer Classic uses Admob to display banner ads. In order to deliver, target and improve our advertising we use advertising ID. This helps us to show better ads that match your interests.
Disclosing data to other entities
We work with other analytics and ad serving companies and transfer the automatically collected data for processing and improving the application. These partners can use tracking technologies to collect or receive data about you and might claim controller rights over your personal data. For more information about their privacy practices, please visit the links below.
What does Google Analytics record?
- How often you use the app and what kind of actions you perform (for example you only use the app to browse the files and open them).
- How long you stay in the app.
- What kind of device you’re using.
- What country you live in.
- And quite a bit more.
What does Fabric record?
Each time the application crashes (i.e. force closes) your device collects anonymous data, which helps resolving the problem. This data includes:
- Stack traces from all threads
- Operating system information – version, free space, free RAM, etc.
- Device information – manufacturer and device name
Additionally, Fabric provides Answers, a service similar to Google Anayltics. It counts the number of active users, how often they use the app and more.
We apply technological and organizational means in order to secure the processing of the personal data adequate to the threats and category of data to be secured, in particular, through technical and organizational means we secure data against being disclosed to unauthorized persons, taken over by an unauthorized person, processed in violation of the law, and changed, lost, damaged or destroyed. Users’ personal data shall be collected and stored on a secured server, moreover, the data are secured by NeatBytes’s internal procedures related to the processing of personal data and information security policy.
Access to/change/deletion of data
- You can opt-out of interest-based advertising on your device by checking the privacy settings and selecting “opt-out of interest based ads”.
- You can opt-out of anonymous data collection by going to the Solid Explorer settings and unchecking “Collect anonymous usage data” option. This will completely stop transferring the data to all of our partners. Previously collected data, if any, is automatically deleted after 180 days (Fabric) or 14 months (Google Analytics)
- We retain your data for as long as your license is active or as needed to provide you the application.
- In the case of any questions connected with the protection of personal data and privacy, you should contact NeatBytes via e-mail at the following address: email@example.com.
Solid Explorer requests following permissions on your device:
Internet and network
Full network access – required for all the application features. Revoking this permission will limit the application functionality to local use only.
Connect and disconnect from Wi-Fi – used by the FTP server to switch between Wi-Fi and access point mode
View Wi-Fi connections – used by the FTP server to indicate which network is currently available
View network connections – used to check whether you are connected to the Internet or not and whether it is a Wi-Fi or mobile network connection. This allows for example to stop loading image thumbnails from remote servers in order to save your mobile data plan. This permission is also essential for license checking.
Google Play billing service and Google Play license check – required to check the license of Solid Explorer and its additional components.
Control Near Field Communication – used to send files through NFC tapping
Read phone status and identity – this permission is required to read your device IMEI and generate unique device hash basing on that number. The hash is unreversible, which means it’s not possible to get the original text. You’re safe.
Find accounts on the device – this permission is required by the Google Drive client in order to let you log in to your Drive account. It’s used only for that purpose.
Control your device
Control vibration – let the app decide when your device should vibrate. Useful for giving you feedback without a need to display anything on the screen.
Prevent phone from sleeping – required for file operations. Usually, when you turn off the screen your device goes to sleep mode after some time of inactivity to save the battery. If Solid Explorer performs a file operation, it needs to prevent that behavior. Otherwise, the file transfer would fail. If there is no ongoing operation, your device will enter sleep mode as usual.
Set wallpaper – allows to quickly set wallpapers directly from the app
Install shortcuts – lets the app install shortcuts on your homescreen